CRANQ Support
Last updated: 11-08-2025
CRANQ helps you find high-signal threads on X (Twitter) and draft natural reply suggestions in your voice.
Quick start
- Install the CRANQ Chrome extension from the Chrome Web Store and pin it via the puzzle icon
- Open x.com, sign in, and browse to any thread.
- Click the CRANQ button and generate your first suggested reply.
Tip: best results come from jumping into active, high-signal threads where you can add clear value.
Troubleshooting
Nothing happens on X
- Ensure the extension is Enabled (Chrome → chrome://extensions).
- Confirm the site is x.com and the extension is allowed on this site.
- Hard refresh the page (Ctrl/⌘ + Shift + R).
Buttons/UI are missing
- Disable conflicting extensions (temporarily) and refresh.
- Check for updates (on the CRANQ card in chrome://extensions).
- Restart Chrome.
Sign-in or auth issues
- Sign out and back in to CRANQ.
- Allow third-party cookies for our domains if blocked.
- Check device time sync and VPN/proxy settings.
Performance problems
- Clear cached data for x.com.
- Close heavy tabs; restart Chrome.
Known issues
- Investigating — Oauth logout
- Fix scheduled — NSFW content in Lists.
Permissions (plain English)
- Host: x.com / twitter.com — read the open thread to generate context-aware suggestions you request.
- tabs — detect your active X tab where you want help.
- scripting — add CRANQ UI elements to the page.
- alarms — refresh influencer feeds and scheduled checks.
We use the least-privilege approach and never collect your general browsing history.
Data & privacy
- Processed on X pages you open: public post text, basic metadata (handle/timestamps), and the page URL — only to provide on-page features you request.
- Your inputs: reply drafts and optional feedback you submit.
- Personal info: email/account for sign-in and billing.
- Diagnostics: crashes & basic event telemetry to improve quality (kept up to 12 months, then aggregated).
- We do not sell personal data.
- We do not collect your general browsing history.
- We do not read your DMs or private content on X.
- We do not use Google OAuth or Google user data.
Billings & account
- Manage plan changes (upgrade/downgrade/cancel) from your account settings.
- Refunds: contact support@cranq.ai with your purchase email and reason.
- Changing email / organization: reach out to support and we’ll assist.
Contact
- Email support@cranq.ai. Support hours: Mon–Fri, 09:00–18:00 UK. We aim to reply within 2 business days.
- Security & vulnerability reports
- Report issues privately to support@cranq.ai. We use TLS in transit, encryption at rest where supported, and least-privilege access controls.
